Help / FAQ


Browse common support topics below. If you can’t find the answer to your question here, contact us and we’ll get back to you as quickly as possible.

After Hours

Our doctors are typically available from 9am to Midnight Central Time most days. It is possible that there may be doctors available outside this time frame, however we cannot guarantee their availability. If it is after hours, we may not be able to connect a doctor until the morning. If that’s the case, shoot us an email at and try to connect you at the first availability.

Consultation Duration

Consultations generally take about 20-25 minutes from start to finish. 12 hours after your consultation has been marked completed, your session will expire, and you will need to purchase another VirtuVisit to speak to a dentist again. If you require additional time, this may be arranged on a case by case basis with the consulting doctor.

Mobile Users

If you can’t see any active chats, click the three lines at the top left of your chat window to view your current chats.

Returning Users

If you have previously had a VirtuVisit, you can view your previous chat history in the consultation room. If you’d like to start a new VirtuVisit, you can purchase a new consultation here.

Consultation Room

You need to be logged in to enter the consultation room. After you login, click the chat button on the top right of your screen. You can also click the link to the Consultation Room in your purchase confirmation email.


If we are unable to connect you with a dentist in a timely manor, we will provide a refund. To request a refund, email us at with the  subject of “Request Refund”. Please include your email, and consultation number (eg. vv-XXXXXXXXXXXX).

Report a Bug

Report any bugs or glitches to with the subject Bug Report. Include as much detail as possible and include screenshots and device details to help us track down any issues.

Reset Your Password

You can reset your password by going to the login page, and clicking the Lost your password link.

Still need support?

If you can’t find the support you need, feel free to contact us.